Tenants frequently asked questions

If you have any additional questions or inquiries please call or fill out the form at the bottom of this page.
How do I pay rent?

We highly recommend tenants use our online payment system which provides easy and secure transactions at your convenience. This is the safest way to pay and worry free. No more payments lost in the mail, money spent on postage, envelopes or checks. You can also set up automatic and repeating payments and never have to remember your due date! (Online Transaction fee of $2.50 applies)
If you choose not to use our online payment system tenants may bring payments to our office during regular business hours (Mon. – Fri. 9am-5pm) or mail personal checks, money orders, or cashier’s checks to:

Make all payments payable to:
Keller Williams Southern Arizona
2030 E Broadway Blvd, Ste. 22
Tucson, AZ 85719.

Do you accept cash?
We do not accept cash payments, for security purposes. This ensures that we can trace and track transactions in case of a possible dispute or discrepancy.
Can I pay rent Online?
Yes, we provide a very easy to use online payment system. Here tenants can create an account, make a payment or setup automatic repeating payments, and never have to worry about a being late! There is a transaction fee of $1.50 for each payment, but that’s far cheaper than paying for the postage, envelope, check, or the time and gas.
What is the late fee policy?
We provide a 4 day grace period to allow for payments to arrive, or to accommodate for any last minute delays. Rent is considered late if it is not received by 5pm on the 4th day of the month, and the late fee policy takes effect. Late fees are $10 per day, retroactive to the 1st day of the month. For example, rent received on the 5th would incur a $50 late fee ($10 per day starting from the 1st of the month), and $10 per day thereafter.
What if I need maintenance done?

Maintenance requests should always be in writing. This ensures we get a full and accurate description of what needs to be fixed, and that there is a written record of your request. You may send requests to repairs@apexaz.com, submit a work order through the online tenant portal or send via US Mail to:

2030 E. Broadway Blvd. Ste 22
Tucson, AZ 85719.

Emergency maintenance may be emailed and/or called in to 520-414-4313. All non-emergency work orders must be in writing.

Will I be charged for repairs?

Repairs due to normal wear and tear, natural damage or applicable as defined by lease agreement are included. Repair issues caused by improper use or intentional/accidental damage, are the responsibly and will be charged to the tenant.
For example, a non-functioning garbage disposal due to lodged items (such as bottle caps inside the unit) would be charged to tenant as it is considered user error/improper use. A non-functioning garbage disposal due to electrical issues is included and will be fixed  at no charge to the tenant, as it is due to normal wear and tear.

Do I need renters insurance?

Yes, it is required that tenants purchase renters insurance. Affordable and cost effective varying from $8-15 per month, depending on coverage. Insurance typically covers your belongings in the event of fire, theft, burglary, natural disasters, etc. Please note that insurance information is purely for educational purposes. Coverage varies based on your selected policy and coverage.

What should I do when planning to move out?
Per lease agreement, we require a 30 day written notice that you plan on moving out. Please write your notice and email to contact@apexaz.com. Tenant is still responsible for paying final month’s rent in full. We will make necessary arrangements for the move,  which include scheduling an exit walk through to determine if any damages will be charged to your security deposit.
My lease is almost up, how do I renew?
We would love to see you stay with us! If you would like to renew your lease, please notify us using the contact form below.

For additional inquiries or questions